TVC Technology Solutions

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• The Supplier shall ensure that:

• each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and
• the Customer shall make any packaging materials provided by the Supplier for the Goods available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Customer’s

• The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are
• Delivery of the Goods shall be completed on the Goods' arrival at the Delivery

• Any dates quoted for delivery of the Goods are approximate only, and the time and date of delivery are not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery

• If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.

• If the Customer fails to accept delivery of the Goods within 5 Business Days of the Supplier notifying the Customer that the Goods are ready:
  • delivery of the Goods shall be deemed to have been completed at 9.00 am on the 5^th Business Day following the day on which the Supplier notified the Customer that the Goods were ready; and
  • the Supplier may at its option store the Goods until actual delivery takes place, and charge the Customer for all related costs and expenses (including insurance); or
  • the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the

• The Customer shall not be entitled to reject the Goods if the Supplier delivers up to and including 5 per cent more or less than the quantity of Goods ordered, but a pro-rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Goods was

• The Supplier may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other

2. QUALITY OF GOODS

• The Supplier warrants that on delivery the Goods shall:

• conform in all material respects with their description;

• be free from material defects in design, material and workmanship;

• be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

• be fit for any purpose held out by the

• Subject to clause 3, if:

• the Customer gives notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 1;

• the Supplier is given a reasonable opportunity of examining such Goods; and

• the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's cost,

the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

• The Supplier shall not be liable for the Goods' failure to comply with the warranty in clause 1 if:

• the Customer makes any further use of such Goods after giving a notice in accordance with clause 2;
• the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;
• the defect arises as a result of the Supplier following any drawing, design or instruction of the Customer;
• the Customer alters or repairs such Goods without the written consent of the Supplier;

• the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;
• the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory

• Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 1.

• The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier under clause 2.

TVC Technology Solutions aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. If any Goods you have purchased have faults when they are delivered to you, you should contact TVC Technology Solutions within 28 days to arrange collection and return.

TVC Technology Solutions is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to TVC Technology Solutions within 10 days and arrange collection and return. TVC Technology Solutions is responsible for paying shipment costs.