Returns Page

Supplier returns page

UK Returns & Replacements From receiving your goods you have up to 30 working days to notify us that you wish to cancel your order and will be returning the goods for a refund or replacement. You can notify us via an Email, fax, letter or a phone call. It is your responsibility to take reasonable care of the goods and to pay for their return to AWB (unless they are faulty or were sent in error). If the goods are faulty or the order was sent incorrect, please contact us before sending back the garments as we will arrange pick up of the goods or send you a stamped packet to send the goods back to us. We advise that clothing only be tried on indoors to avoid any unnecessary damage to the garments. Refunds will not be issued if the garments are received damaged and/or with marks, stains on (especially make up). We can offer a collection service but this will be at an additional charge to you (unless items are faulty or sent in error).

If you are receiving replacement goods then you have 7 working days from when you received the goods to notify us that you wish to return them for a refund or another replacement. In these circumstances we will happily arrange for a collection from the location of your choice.

UK Faulty & Item Errors If you receive items in error or you deem them to be faulty please contact AWB as soon as possible so we can arrange a collection via courier or send you a stamped addressed packet for their return. We will either offer replacement goods or a full refund.

Returns address: AW Bent Ltd, Union Mill, Stratton, Bude, Cornwall, EX23 9AL

Returns, refunds and your right to cancel

In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible but no later than 3 days after receipt. Any claim for faulty workmanship must be submitted to the company in writing within 30 days of delivery.

Personalised (customised) products

For personalised products where an item is faulty, we will ask you to notify us within three days after receipt. Please contact us or email or telephone +44 (0)1623 723112 our Customer Service Team for details on how to return a product and to check your eligibility for a refund.

Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reproduce (if applicable) and resend the item free of charge. Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size.

Badgemaster can only accept liability for spelling errors if the information originally supplied was in a suitable hard copy, typewritten format or digital file. No liability can be accepted for any verbal orders or hand written orders received.

Standard non-personalised products

Some of the products you can buy from us, (as long as they are not modified to your requirements), are standard non-personalised. You have the right to cancel your contract for the purchase of a standard non-personalised product, provided you notify us of the cancellation – either by calling us or using our contact form – no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for standard non-personalised products which we specify from time to time.

The right to cancel is excluded for contracts for the supply of goods that are made to the User’s specifications that are clearly personalised. The right to cancel does not apply for Users who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery are located outside of the European Union.

Customers are required to notify Brosch Direct of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 5 working days from date of delivery. Claims against equipment carrying a warranty can be made up until the warranty expires. For returns of faulty, incorrect and unwanted goods the following conditions must be met: • All returns must be arranged and authorized by Brosch Direct, goods returned without Brosch Directs authorization will not be processed. • ‘Direct Send’ products are excluded from the Brosch Direct returns policy, please see the returns policy for Direct Sends. • Collection of goods will be organised by Brosch Direct through an authorized courier. We are able to specify a collection day but not a time, it is the customers responsibility to ensure that someone is present at the collection address when the courier arrives, failure to do so may result in an additional collection charge. Brosch Direct does not accept liability for goods damaged in transit if it is deemed that they have not been packaged sufficiently or securely. It is the customers responsibility to ensure that returns are packaged adequately to prevent damage occurring. • Customers are able to return goods through their own courier at their own expense however Brosch Direct accepts no responsibility for damages or loss. • Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected. For returns of faulty goods the following terms apply: • On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier. • Goods found to be faulty will be refunded or credited. For returns of incorrect goods the following terms apply: • Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition. For returns of unwanted goods the following terms apply: • A minimum collection and handling charge of £9.95 will be applied, we reserve the right to also charge a reasonable restocking charge. • Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable. • Products bought in as specials upon request are non-returnable. • Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition. Direct Sends Returns Policy Direct sends are exempt from our standard returns policy. Unwanted / damaged items must be notified to Brosch direct within 10 working days from receipt of goods. Unwanted goods will be liable to a collection charge and a 25% restocking charge.

Goods are not supplied on a sale or return basis.

HotelWare Supplies Ltd reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred if it is necessary to return large items.

Once HotelWare Supplies Ltd has acknowledged the buyer’s order, the buyer may only cancel the order if HotelWare Supplies Ltd agrees to accept such cancellation. In such an event HotelWare Supplies Ltd reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay. vYou will require a returns authorisation number to return any item from our catalogue. You must telephone our Returns Authorisation Dept. (01904 608476) to be issued with an authorisation number before returning goods.

Unrequired goods for credit will only be accepted within 10 days of invoice and must be in perfect condition and in original packaging. After 10 days a 25% restocking charge will apply. No goods are accepted for return after 30 days.

Full purchase detail i.e. our order number, must be included on all returns.

All goods returned are at senders expense and responsibility.

No special items (non stock lines) will be accepted back for credit.

Where goods do not appear in an HotelWare Publication (including but not limited to the catalogues, or a leaflet, or our website) and are specially ordered for the Buyer, the Company will only accept return of the goods if they are defective and returned within 30 days of delivery by the Buyer. This also applies to goods that have been embroidered or engraved.

To return installed goods, the Buyer must call the returns line – 01904608476, whereby the Company will decide upon the most appropriate course of action.

Where goods are returned in their original packaging, this packaging must be in intact condition. The Company reserves the right to impose a charge for any damaged packaging.


The quantity of any consignment of Goods as recorded by HotelWare Supplies Ltd upon dispatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

HotelWare Supplies Ltd shall not be liable for any non-delivery of goods (even if caused by HotelWare Supplies Ltd’s negligence) unless written notice is given to the Company within 7 days of the date when the Goods would in the ordinary course of events have been received.

Any liability of HotelWare Supplies Ltd for non-delivery of the goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro-rata contract rate against any invoice raised for such goods. RISK AND TITLE

Although title to Goods remains with HotelWare Supplies Ltd until paid for, they shall be at the Buyers risk from the time of actual delivery and the Buyer shall insure them against loss and damage accordingly, and in the event of such loss or damage shall hold the proceeds of such insurance on trust for HotelWare Supplies Ltd.

All orders placed by you and purchases of goods from us are on the basis of these Terms and Conditions and are subject to acceptance by delivering the goods to you, at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

The Buyer’s right to the possession of the Goods shall cease if:

The Buyer has not paid for the Goods in full by the expiry of any credit period given.

The Buyer is declared bankrupt or makes any proposal to The Buyer creditors for compensation or other voluntary arrangement; or

A receiver, liquidator or administrator is appointed in respect of the Buyers business. On cessation of the Buyers right to possession of the Goods in accordance with this clause, the Buyer shall at HotelWare Supplies Ltd’s request and at the Buyers own expense, make the Goods available to HotelWare Supplies Ltd and allow to repossess them. If the Buyer fails to do so forthwith, we shall be entitled at any time to enter the Buyers premises or the premises of any third party where the Goods are stored and repossess the Goods.

If any goods received by the Buyer have been damaged upon delivery, the Buyer must inform the Company of such damage within 24 hours of delivery.

For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, a subsequent delivery charge may be made.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalized items can not be returned unless faulty or produced incorrectly.

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to: CASH'S APPAREL SOLUTIONS (UK) LIMITED, Unit 13/14, Colliery Lane, Exhall, Coventry, CV7 9NW, United Kingdom.

There are certain situations where only partial refunds are granted:

- Obvious signs of use

- Production Error

- Prolonged production lead time

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Terms & Condition Available to download on our web site
Circadacare warranty terms apply: 5 years warranty on all lights, 2 years warranty on other products including LED drivers.
The Customer will be deemed to have accepted the goods unless written notice of rejection is received by us within 7 days of delivery. Shortages or non-delivery of goods must be notified to the Company within 7 days of the due delivery date. The Company will replace goods which are proved to their reasonable satisfaction to be defective so long as the goods have been used in accordance with our guidelines and have not been altered or dismantled.
Returns are accepted on all standard items. No returns on PDFs or personalised resources.

Please contact if you wish to make a return.

Decotex Returns policy


All sale are subject to our standard terms and conditions of trading as set out ni our Terms And Conditions Of Sale copies of which are available from our office.


We are confident you will be happy with the product you have purchased from us but please refer to our policy below if for any reason you wish to return it. Cancellation You may cancel your order within fourteen working days after the order has been delivered. Makerfield Ltd will then give you a full refund for the cost of the goods ordered within 30 days of them being returned. How to return goods To return or exchange a product you will need to send an email to, or call us directly on 0800 999 6659 (Monday - Friday 8.30am – 5.00pm) and request an authorisation code. If the goods have been delivered in faulty condition, we will refund the cost of postage. If the goods have already been delivered and you have changed your mind, you may be responsible for the cost of returning them. Goods must also be returned in a re-saleable condition in their original packaging, otherwise we reserve the right to charge for repair or replacement and you may be liable for a claim for loss of value. Non-returnable products Made to order or personalised products are non-returnable, unless they have been damaged, are faulty or not as described. Perishable or wearable items such as incontinence pads are not returnable either.
RETURNS POLICY At Display Signs we are committed to offering our customers the best service we possibly can. If we make a mistake we will rectify it immediately at our cost. If you are at all unhappy with the service you receive from us, please contact us to let us know. All of our products are manufactured to the highest quality standards and are checked rigorously before despatch. In the unlikely event of a short or incorrect delivery please contact us within 48 hours of receipt and we will despatch replacement signs immediately. In the event of part or all of your order being damaged please return the goods to us for replacement and refund of the return carriage charge. If you change your mind about your purchase, please return the unused goods to us within 14 days, and we will offer you an exchange or a credit note. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Any goods returned should be in a saleable condition. Our returns address is Display Signs, Popes Quay, Rockingham Road, UXBRIDGE, UB8 2UB. We regret that bespoke signs cannot be returned as these are made to order and not part of our standard product range. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Returns & Replacement Policy

Unwanted products

Should you wish to return a product, you can do so within 60 days from date of receipt. The return is subject to a restocking fee of 25%. Please call our Customer Services Team on 0121 561 2222 to obtain an Authorised Returns Number. The Authorised Returns Number is valid for 10 working days from the date of issue. A return without an Authorised Returns Number or with an expired Authorised Returns Number will not be accepted.

The returns package needs to be marked with the Authorised Returns Number and returned to the warehouse as instructed by the Customer Support Department. Any item that has been used should be de-contaminated before return. Any associated fees and return freight charges are the responsibility of the returning organisation.

Damaged on Arrival or Incorrect Items were sent

Please accept our apologies if an item has arrived damaged or is the wrong when you receive it. Please call our Customer Service team immediately so we can do something about it quickly. We may require proof of damage so if you can take a photo and email us, that would be great. Where a courier wants you to sign for damaged goods, please write a note that they are damaged or "Awaiting inspection". If you have received the wrong order, we would like to check any product numbers on your order. We'll arrange to get the item collected. Once we have received the items and confirmed damage, we will refund the cost in full.

Defective Items

Defective items will be repaired or replaced under our existing manufacturer’s warranty. We will probably need to get the item back to be able to fix or issue a replacement. This can only be done once the fault has been confirmed. If you can’t wait for the item to be returned to you, please place a new order and we will refund or replace the initial item or send out as soon as the fault is confirmed.

Return Conditions

Credit will not be given for items unsuitable for re-sale (excepting those items returned under a substantiated warranty claim). Items must be returned in original packaging and are subject to inspection. Items that have been marked or arrive with damaged packaging will not be accepted. Any item that has had a serial number removed will not be accepted.

Any product shortage must be reported within 5 days of receipt. Carrier deliveries must be counted and checked upon arrival and any damage or shortages must be documented on the delivery receipt. Special orders and products that are not reusable once opened are not returnable.

Warranty Periods Our products are covered against defects in workmanship and materials of our products:

If you wish to return an item, please contact Wippet customer service team via within 28 days of delivery.

If your item is incorrect or faulty, we will issue replacements. All returns must be in their original packaging and in a re-sellable condition. Goods returned without prior permission will not be accepted.

We will offer a full refund within 14 days of dispatch. We will not accept returns without prior agreement. Return postage will be at the purchasers cost. Returned products must be in original packaging and unused. We will refund postage where goods are returned due manufacturing faults.
A) Goods not faulty but no longer required by the customer, or where the customer has ordered incorrectly or not specified the correct size or colour, etc, will only be accepted for credit within 5 days of delivery provided they are in perfect condition and in original packaging. A 15% handling charge will normally apply, plus any carriage costs incurred by Furncare. After 5 days a 25% restocking charge will apply. No goods are accepted for return after 20 days. B) To return goods, please telephone our Sales Team (01603 664 900) quoting the Delivery Note number to issue you with a returns authorisation. Drivers are not able to collect products without a collection note. Furncare is not obliged to accept cancellation or refusal of orders, however Furncare will endeavour to meet customers’ requirements. Should orders be cancelled or refused through no fault of Furncare, Furncare reserves the right to charge for losses incurred.
The Customer will be deemed to have accepted the goods unless written notice of rejection is received by us within 5 days of delivery. Shortages, picking errors and damaged products MUST be reported within 24 hours of delivery date. Items ordered incorrectly must be reported within 5 working days and may be subject to a restocking fee and/or delivery costs where applicable. All goods must be unused, in a saleable condition and in their original packaging without any markings or damages. Goods which are returned that do not match, are unfit for resale or do not match the returns requested will not be credited. Refunds will be issued excluding delivery costs. The Company will replace goods which are proved to their reasonable satisfaction to be defective so long as the goods have been used in accordance with our guidelines and have not been misused, incorrectly maintained, altered or dismantled.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund if the goods are in a re-saleable condition, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described. Any goods returned should be in re-saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If there’s something wrong, we’ll be happy to guide you through it and help make the experience as smooth as possible. Find out all of the return details and your rights as a Hughes customer listed below.

Any damaged goods must be reported to us within 48 hours and pictures sent to:

Right to cancel - online purchases

We know that sometimes the goods you have ordered are not suitable or you have simply changed your mind. Please follow the below returns process.   Step 1

Contact us on or call us on 01473 321895.

*Please ensure you have contacted us prior to sending the goods back*

Returns requests must be made within 14 days after your delivery and under the following conditions for a full refund:

Goods must be returned in their original box/internal packaging if opened by yourself

Goods should not have been used or handled more than necessary - we define this as more than you would assess them in a shop

We reserve the right to make a deduction if these conditions are not met. This amount will be advised upon the receipt of goods and an inspection of their condition. Please photograph the item prior to the return so that you or we can claim from the courier should it not arrive in the same condition as sent.

We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed or if the item has been installed, or downloaded.

If eligible the full refund will include the basic delivery cost of getting the goods to you in the first place but will not include optional, enhanced service costs such as express delivery, weekend delivery, installations or the removal of an appliance.

If items are returned missing original factory packed accessories, you will be charged for their replacement. The following prices are for guidance only and may vary between manufacturers:

Remote Control - £30 to £70

Instruction Book - £5 to £15

Lead - £5 to £30

SD Card, Memory Stick - £5 to £100

Mains Adaptor / Charger - £30 to £50

Rechargeable Battery - £30 to £50

TV Stand - £25 to £250   Step 2

After you have notified us you wish to return the item, the goods must then be returned at your own expense, within 14 days of your notice to us to the below address:

Returns Address

Hughes Inspections Department,

Unit 22 Fison Way,


IP24 1HJ

Order Number: (please include your order number here)

If you’d like, we can arrange an insured collection for extra peace of mind. Please contact us on 01473 321895 to arrange a collection. Prices are detailed below:

Small item - £25 : Examples: Audio, Vacuum Cleaners, Laptops, Coffee Machines, Kettles, Toasters, Televisions under 32"

Large item - £60 : Examples: Laundry, Refrigeration, Cookers, Televisions

Side by Side Fridge Freezer & Range Cooker - £150 : Examples: All models   Packages & bundles

We know everyone loves a good package deal and our returns policy still applies. If you have purchased products as part of a bundle deal, please note that all items must be returned together. You cannot return only part of a package/bundle.   Health & hygiene

There are some exceptions to our returns policy including health and hygiene products. If you have broken the seal on these items, including headphones, shavers and toothbrushes, you will not be able to return the product even if it’s within the 14-day time frame.   If products are faulty

It’s always frustrating when things go wrong but our customer service doesn’t end at the checkout! We have a range of options to choose from should your new item develop a fault:

1. If your item has a confirmed fault within 30 days of delivery, you will be able to return this as an exchange or for a full refund.

2. If a fault is found with your item after 30 days of being delivered (but within 6 months) we will repair or replace the item as requested (unless one option is disproportionate). If we are unable to repair or replace the item, you will be given the choice of keeping the product for a partial refund or it can be returned for a full refund.

3. With faults found after 6 months that you can prove were present when delivered, Hughes will use the same guidelines in (2) for processing your repair or replacement.

Please note that our returns policy will not affect your legal rights. You can get advice on these from your local Citizens Advice Bureau or Trading Standards office.   Damage and shortages on delivery

We realise this must be frustrating and we will do our very best to resolve this for you as soon as possible. Please follow these steps:

Please reject the item on delivery if possible, otherwise, please contact us within 48 hours of taking receipt of the item. Notifications after this period of time has passed may not be accepted as we are unable to take the matter up with the delivery company.

If the item is damaged, please send images of the damage to If you would like to keep the item in exchange for a damage allowance please request this when emailing us.

Unless advised in writing by Hughes please do not use the damaged item as this could constitute your acceptance of the goods.

If there are any shortages please email or telephone 01473 321895.  

The products we supply are for domestic use only and if used in a commercial setting will invalidate the manufacturer warranty.

Please note that our returns policy will not affect your statutory rights. You can get advice on these from your local Citizens Advice Bureau or Trading Standards office.

Refunds within 14 days of delivery if unsatisfied

Below are the terms under which your pressure care product is covered under our manufacturer’s warranty.

IQ Medical Ltd guarantees this equipment under correct use for a period of 3 years after delivery to the original purchaser; proof of purchase must be presented with any claim.

For any Mattress System returned within the warranty period and proven to be defective, iQ Medical Ltd will agree to one of the following options: a) Correct the defect by product repair b) Replace the product with one of the same, or similar design c) Refund the purchase price, without charge

Repaired or replaced parts and products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period. • This warranty excludes equipment damage or failure through acts of god, an incidence of excessive voltage or current, shipping, tampering, improper maintenance, carelessness, accidental damage, negligence or misuse. This warranty also excludes products that have been altered, repaired or dismantled other than with the manufacturer’s written authorisation, and following the approved procedures, by properly qualified technicians. • In no event shall IQ Medical Ltd be liable for any direct or indirect damages or losses resulting from the use of the equipment.

3-year all-inclusive warranty includes all parts (including covers) and labour.

An annual check of the product to include measurements of the flow and pressures should be completed. The

Annual Check List can be provided by IQ Medical Ltd.

IQ Medical Ltd operates a comprehensive returns and warranty procedure process, managed by our customer services team who can be contacted by telephone on 01788 833989 or by email to


Non urgent warranty breakdowns should be reported to Customer Services with the details of the product including name of the device, serial number(s) and description of the fault. Customer Services will then contact the customer to arrange collection or repair of the unit, which may be replacement parts or an engineer visit.

Following an urgent report of a faulty product or incorrect delivery of an order this will immediately be escalated to the Commercial Manager. The incident will be logged and a unique identification number will be assigned to the incident.

The Commercial Manager will contact the Trust to ascertain the exact fault or incorrect items. The faulty or incorrect items will be collected within 48 hours, and if incorrect items have been delivered, they will be uplifted and the correct items replaced at that time. If it is a mattress or pump fault, they will be returned to our workshop for investigation (a free of charge loan replacement can be delivered at that time, if required).

All mattress and pump returns are thoroughly investigated by our experienced Mattress Technicians and are also reported to the Manufacturing Team for product development.

The Customer Services Team will complete the Fault Report with details of the investigation outcome and resolution.

A copy of the Fault Report will be returned to the Customer with the product.

All warranty or failure issues are monitored so IQ Medical can identify any recurring issues and take action to remedy them either by product modification or manufacturing process.

We hope that you are happy with your purchase but if something is not quite right, please get in touch via Wippet so we can process your return as quickly as possible. In order to receive a refund for any part of your order, you must return the item(s) to us in their original condition, including all packaging, within 30 days of receipt. If items are not received in their original condition and within this timeframe, we may be unable to issue a refund.
All shortages and damages must be reported to us in writing within three days of receipt of goods, claims can not be considered unless the above conditions are adhered to.
For returns please contact within 48 hours of receipt of goods.

There are occasions where you may wish to return an order to us. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR”) you have a right to cancel all or part of your contract at any time up to 14 days after the day on which you receive the goods, without giving any reason. We now offer you 30 days to return an item to us for a refund.

However, there are certain items aren't eligible to be returned, please continue reading to find out more.


No longer wanted, wrong size or unsuitable products

If you want to return an order that you feel is unsuitable, incorrectly sized or that you just don't want anymore, we can offer a refund as long as the item is returned to us unused, in its original condition and within 30 calendar days of receiving it.


Please note, not all items are eligible for returning. Please see below for further details on items that cannot be returned.


When you return an order to us, you will need to pay for and be responsible for the return. We highly recommend that you take out a tracked, insured return and obtain a returns number from the supplier to ensure this is tracked.


If you want an alternative product, please contact and we can arrange this for you.


Damaged or incorrect items sent

We apologise if your order has arrived damaged or if you have received the wrong item. Please contact us immediately to let us know, so we can take the issue up with our couriers. We may also require proof of damage, so please take a photo and email it to us.


If a courier wants you to sign for damaged goods, please write us a note that they are damaged or awaiting inspection.


Received the wrong order?

Please check any part numbers on your order as there are occasions where we may have used a different name to market the item to the one that the manufacturer may use. Please contact us and we'll arrange to get to the product back to us. You will only receive a refund or replacement item once we have received the incorrect item back.


Faulty products

In the unlikely event of an item developing a fault, the Consumer Rights Act 2015 applies. If it's within warranty, we will need to get the product back to us to either fix or replace it.


A replacement can only be sent once we have confirmed the fault. If you can't wait for the product to be returned before we send one out, then please place a new order and we will refund or replace the initial item or send as soon as the fault is confirmed.


Where we cannot accept a return

There are certain items that we cannot accept for return:

Products that are collected by you in person, or your representative, from our premises

Products that have been made to order

Products that are made to your specification or have been personalised

Sealed goods that have been used or the seal has been broken. This is for hygiene reasons and applies particularly (but not exclusively) to toileting and bathing equipment, incontinence items, mattresses, and adjustable divan beds

Any "used" products that represent a hygiene risk (such as used toilet seats, commodes or bottom wipers)

Underwear and lingerie can only be returned if the product packaging has neither been tampered with nor any hygiene seal removed.


If you wish to make a return please email

Goods Returned must have a minimum of 3 months shelf life.
Please contact Ornamin Customer Services and we will send a return label. Once the item has been received and checked Ornamin will issue a refund.
Refunds We recognise it is sometimes difficult to determine whether a particular product is suitable for the user’s needs until they have tried it. We therefore allow you 30 days to evaluate the product. If, at the end of this period, you find that the product is not suitable for the user, you may return it to us for a full refund. The goods must still be in saleable condition and in their original packaging. You are responsible for the return shipping costs but we will not charge an administration or re-stocking fee. We will process the refund within three working days of receipt, or contact you if we find the goods are not in saleable condition. The Consumer Contract Regulations apply to UK sales made over the internet, and our returns policy does not in any way affect your statutory rights. Returns Pretorian products are very reliable indeed, but if you should experience any problems, please contact us first, either by emailing (preferred), or calling 01427 678990. We will initially try to diagnose the problem but if we are unable to get you going, we will give you instructions on how to go about returning it. We aim to return repaired items to you within one week, or contact you to let you know in the unlikely event that we are unable to.
Please note that with Specialist products we do not accept returns. Please contact us to discuss if you are unable to fulfil your order. For our full Terms & Conditions please visit


We want you to be completely happy with your purchase. However if you are not satisfied, we are happy to replace or refund. Please see below for conditions: If you wish to return your item, it must be sent back at the same time on the delivery vehicle, and signed by the person who placed the order. Goods must be returned in their original condition or packaging. Once the product is received, a refund will be made. Special products that have been manufactured to your specification are non returnable.


Products must be thoroughly checked and signed for by the customer on delivery. Any damage must be reported to delivery personnel and noted on the delivery note. Any damages reported after the goods have been signed for, will not be accepted.


In the unlikely event that your goods are faulty, please contact our Customer Service Team on 01606 593456 or


5 year warranty: Bedroom Furniture / Chair frames / Display Furniture / Tables

3 year warranty: Profiling Beds / Overbed Tables

1 year warranty: Mattresses


If you are not entirely satisfied with your goods or buying experience, please contact our Customer Service Team on 01606 593456 or

If you’ve changed your mind and wish to return an item, please contact a member of the Rhino team within 14 days of delivery. All products returned must be in a resalable condition and include their original packaging. Should the item not be returned in a resalable condition, we will not be able to issue a full refund. The cost of returning the item must be covered by the customer. If the item is a made to order product with a colour choice, then a return will be subject to a 25% handling charge. While Rhino Sensory UK reserves the right to refuse return of any bespoke manufactured item, we will assess each case on an individual basis. If for any reason you would like to return a product, please contact us first to request a returns number on 01270 766660. Goods returned without prior permission will not be accepted.
Products must be returned undamaged, in original packaging, with details for the reason for return.
In the unusual event that your order arrives in a less than satisfactory condition, please contact us immediately by telephone so that we can take the matter up with our carrier and arrange for an exchange. We will then arrange replacement goods to be sent to you as soon as possible. If the box is damaged upon delivery, please ensure that you mark it as damaged when signing the delivery acceptance note.
Returns are only accepted where an item is incorrect, faulty or damaged. In this scenario, please let us know within 7 days of delivery and we will arrange collection of the items and arrange re-delivery as soon as possible.
Cancellation terms are based on your individual waste service contract please refer to this document.
Returns Policy

TVC Technology Solutions aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. If any Goods you have purchased have faults when they are delivered to you, you should contact TVC Technology Solutions within 28 days to arrange collection and return.

TVC Technology Solutions is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to TVC Technology Solutions within 10 days and arrange collection and return. TVC Technology Solutions is responsible for paying shipment costs.

You are entitled to return your goods within 28 days of dispatch for a credit/refund or exchange (We can only offer exchanges on goods that are the same price as the returned goods).

Returned goods must be:

-Returned within 28 days of the dispatch date – You must notify us of the return within 21 days of the dispatch date

- Unworn, unwashed and unaltered, in original packaging with labels attached

- Returns can take up to 10 working days to be processed, so if you need your exchange quickly, you can send your return back for a refund, and place a new order online for the size/style you need. The cost of your delivery charge will not be refunded.

If you requested an exchange: In stock items will be dispatched within 3 working days, out of stock items will be ordered from our supplier.

If you have received faulty goods/the wrong item - Any goods which are faulty due to a manufacturing fault can be returned to us for a refund or exchange, as per the usual return instructions

If the item’s fault has been caused by external factors, e.g. incorrectly washing/drying, this would not be eligible for a return.

Our return’s team will check the goods for the fault and contact you if there are any issues. If the fault is deemed to be a manufacturing fault we will refund/exchange as requested

Step 1 - Fill in the returns form found inside your parcel, you will need a GRN (Goods return number) – Please email or call 0161 477 4438 to get your unique code

Step 2 - Put your goods and return form inside your return package (You can use the original packaging that your order was delivered in) and secure the parcel ready to be posted

Step 3 - Put your order number on the DPD return label and attach to the front of your parcel

Step 4 - Take your parcel to your nearest DPD collection point. You can find your nearest store here –