Returns Page

Supplier returns page

UK Returns & Replacements From receiving your goods you have up to 30 working days to notify us that you wish to cancel your order and will be returning the goods for a refund or replacement. You can notify us via an Email, fax, letter or a phone call. It is your responsibility to take reasonable care of the goods and to pay for their return to AWB (unless they are faulty or were sent in error). If the goods are faulty or the order was sent incorrect, please contact us before sending back the garments as we will arrange pick up of the goods or send you a stamped packet to send the goods back to us. We advise that clothing only be tried on indoors to avoid any unnecessary damage to the garments. Refunds will not be issued if the garments are received damaged and/or with marks, stains on (especially make up). We can offer a collection service but this will be at an additional charge to you (unless items are faulty or sent in error).

If you are receiving replacement goods then you have 7 working days from when you received the goods to notify us that you wish to return them for a refund or another replacement. In these circumstances we will happily arrange for a collection from the location of your choice.

UK Faulty & Item Errors If you receive items in error or you deem them to be faulty please contact AWB as soon as possible so we can arrange a collection via courier or send you a stamped addressed packet for their return. We will either offer replacement goods or a full refund.

Returns address: AW Bent Ltd, Union Mill, Stratton, Bude, Cornwall, EX23 9AL

Returns, refunds and your right to cancel

In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible but no later than 3 days after receipt. Any claim for faulty workmanship must be submitted to the company in writing within 30 days of delivery.

Personalised (customised) products

For personalised products where an item is faulty, we will ask you to notify us within three days after receipt. Please contact us or email customerservices@badgemaster.co.uk or telephone +44 (0)1623 723112 our Customer Service Team for details on how to return a product and to check your eligibility for a refund.

Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reproduce (if applicable) and resend the item free of charge. Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size.

Badgemaster can only accept liability for spelling errors if the information originally supplied was in a suitable hard copy, typewritten format or digital file. No liability can be accepted for any verbal orders or hand written orders received.

Standard non-personalised products

Some of the products you can buy from us, (as long as they are not modified to your requirements), are standard non-personalised. You have the right to cancel your contract for the purchase of a standard non-personalised product, provided you notify us of the cancellation – either by calling us or using our contact form – no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for standard non-personalised products which we specify from time to time.

The right to cancel is excluded for contracts for the supply of goods that are made to the User’s specifications that are clearly personalised. The right to cancel does not apply for Users who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and address of delivery are located outside of the European Union.

If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we'll refund or replace it. please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order. Cancellations - You are entitled to cancel your order before the products are dispatched. Refunds and Exchanges - Only the value of the goods will be refunded. We regret that postage, packing and insurance are direct costs and therefore cannot be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt). Faulty Goods - Please return faulty goods for a full refund. Product Guarantee for Bibetta's products - All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Bibetta's usage and wash/dry care instructions. This does not affect your statutory rights.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalized items can not be returned unless faulty or produced incorrectly.

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to: CASH'S APPAREL SOLUTIONS (UK) LIMITED, Unit 13/14, Colliery Lane, Exhall, Coventry, CV7 9NW, United Kingdom.

There are certain situations where only partial refunds are granted:

- Obvious signs of use

- Production Error

- Prolonged production lead time

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Terms & Condition Available to download on our web site https://www.challisms.com/terms-conditions
The Customer will be deemed to have accepted the goods unless written notice of rejection is received by us within 7 days of delivery. Shortages or non-delivery of goods must be notified to the Company within 7 days of the due delivery date. The Company will replace goods which are proved to their reasonable satisfaction to be defective so long as the goods have been used in accordance with our guidelines and have not been altered or dismantled.
RETURNS POLICY At Display Signs we are committed to offering our customers the best service we possibly can. If we make a mistake we will rectify it immediately at our cost. If you are at all unhappy with the service you receive from us, please contact us to let us know. All of our products are manufactured to the highest quality standards and are checked rigorously before despatch. In the unlikely event of a short or incorrect delivery please contact us within 48 hours of receipt and we will despatch replacement signs immediately. In the event of part or all of your order being damaged please return the goods to us for replacement and refund of the return carriage charge. If you change your mind about your purchase, please return the unused goods to us within 14 days, and we will offer you an exchange or a credit note. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. Any goods returned should be in a saleable condition. Our returns address is Display Signs, Popes Quay, Rockingham Road, UXBRIDGE, UB8 2UB. We regret that bespoke signs cannot be returned as these are made to order and not part of our standard product range. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.opsi.gov.uk These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Returns & Replacement Policy

Unwanted products

Should you wish to return a product, you can do so within 60 days from date of receipt. The return is subject to a restocking fee of 25%. Please call our Customer Services Team on 0121 561 2222 to obtain an Authorised Returns Number. The Authorised Returns Number is valid for 10 working days from the date of issue. A return without an Authorised Returns Number or with an expired Authorised Returns Number will not be accepted.

The returns package needs to be marked with the Authorised Returns Number and returned to the warehouse as instructed by the Customer Support Department. Any item that has been used should be de-contaminated before return. Any associated fees and return freight charges are the responsibility of the returning organisation.

Damaged on Arrival or Incorrect Items were sent

Please accept our apologies if an item has arrived damaged or is the wrong when you receive it. Please call our Customer Service team immediately so we can do something about it quickly. We may require proof of damage so if you can take a photo and email us, that would be great. Where a courier wants you to sign for damaged goods, please write a note that they are damaged or "Awaiting inspection". If you have received the wrong order, we would like to check any product numbers on your order. We'll arrange to get the item collected. Once we have received the items and confirmed damage, we will refund the cost in full.

Defective Items

Defective items will be repaired or replaced under our existing manufacturer’s warranty. We will probably need to get the item back to be able to fix or issue a replacement. This can only be done once the fault has been confirmed. If you can’t wait for the item to be returned to you, please place a new order and we will refund or replace the initial item or send out as soon as the fault is confirmed.

Return Conditions

Credit will not be given for items unsuitable for re-sale (excepting those items returned under a substantiated warranty claim). Items must be returned in original packaging and are subject to inspection. Items that have been marked or arrive with damaged packaging will not be accepted. Any item that has had a serial number removed will not be accepted.

Any product shortage must be reported within 5 days of receipt. Carrier deliveries must be counted and checked upon arrival and any damage or shortages must be documented on the delivery receipt. Special orders and products that are not reusable once opened are not returnable.

Warranty Periods Our products are covered against defects in workmanship and materials of our products: https://www.etac.com/en-gb/uk/support/product-support/warranty/

A) Goods not faulty but no longer required by the customer, or where the customer has ordered incorrectly or not specified the correct size or colour, etc, will only be accepted for credit within 5 days of delivery provided they are in perfect condition and in original packaging. A 15% handling charge will normally apply, plus any carriage costs incurred by Furncare. After 5 days a 25% restocking charge will apply. No goods are accepted for return after 20 days. B) To return goods, please telephone our Sales Team (01603 664 900) quoting the Delivery Note number to issue you with a returns authorisation. Drivers are not able to collect products without a collection note. Furncare is not obliged to accept cancellation or refusal of orders, however Furncare will endeavour to meet customers’ requirements. Should orders be cancelled or refused through no fault of Furncare, Furncare reserves the right to charge for losses incurred.
The Customer will be deemed to have accepted the goods unless written notice of rejection is received by us within 5 days of delivery. Shortages, picking errors and damaged products MUST be reported within 24 hours of delivery date. Items ordered incorrectly must be reported within 5 working days and may be subject to a restocking fee and/or delivery costs where applicable. All goods must be unused, in a saleable condition and in their original packaging without any markings or damages. Goods which are returned that do not match, are unfit for resale or do not match the returns requested will not be credited. Refunds will be issued excluding delivery costs. The Company will replace goods which are proved to their reasonable satisfaction to be defective so long as the goods have been used in accordance with our guidelines and have not been misused, incorrectly maintained, altered or dismantled.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund if the goods are in a re-saleable condition, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described. Any goods returned should be in re-saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We are unable to accept returns on certain pieces of medical equipment, please contact our office for full details.
Refunds within 14 days of delivery if unsatisfied

Below are the terms under which your pressure care product is covered under our manufacturer’s warranty.

IQ Medical Ltd guarantees this equipment under correct use for a period of 3 years after delivery to the original purchaser; proof of purchase must be presented with any claim.

For any Mattress System returned within the warranty period and proven to be defective, iQ Medical Ltd will agree to one of the following options: a) Correct the defect by product repair b) Replace the product with one of the same, or similar design c) Refund the purchase price, without charge

Repaired or replaced parts and products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period. • This warranty excludes equipment damage or failure through acts of god, an incidence of excessive voltage or current, shipping, tampering, improper maintenance, carelessness, accidental damage, negligence or misuse. This warranty also excludes products that have been altered, repaired or dismantled other than with the manufacturer’s written authorisation, and following the approved procedures, by properly qualified technicians. • In no event shall IQ Medical Ltd be liable for any direct or indirect damages or losses resulting from the use of the equipment.

3-year all-inclusive warranty includes all parts (including covers) and labour.

An annual check of the product to include measurements of the flow and pressures should be completed. The

Annual Check List can be provided by IQ Medical Ltd.

IQ Medical Ltd operates a comprehensive returns and warranty procedure process, managed by our customer services team who can be contacted by telephone on 01788 833989 or by email to sales@iqmedical.co.uk.

Process

Non urgent warranty breakdowns should be reported to Customer Services with the details of the product including name of the device, serial number(s) and description of the fault. Customer Services will then contact the customer to arrange collection or repair of the unit, which may be replacement parts or an engineer visit.

Following an urgent report of a faulty product or incorrect delivery of an order this will immediately be escalated to the Commercial Manager. The incident will be logged and a unique identification number will be assigned to the incident.

The Commercial Manager will contact the Trust to ascertain the exact fault or incorrect items. The faulty or incorrect items will be collected within 48 hours, and if incorrect items have been delivered, they will be uplifted and the correct items replaced at that time. If it is a mattress or pump fault, they will be returned to our workshop for investigation (a free of charge loan replacement can be delivered at that time, if required).

All mattress and pump returns are thoroughly investigated by our experienced Mattress Technicians and are also reported to the Manufacturing Team for product development.

The Customer Services Team will complete the Fault Report with details of the investigation outcome and resolution.

A copy of the Fault Report will be returned to the Customer with the product.

All warranty or failure issues are monitored so IQ Medical can identify any recurring issues and take action to remedy them either by product modification or manufacturing process.

Return Goods Policy

This Policy applies to all customers and transactions, unless superseded by a signed written agreement including specific returned goods terms and conditions.

Products may be returned for any item that has been shipped in error or found to be defective. Damaged items will require the appropriate inspection and/or documentation that would allow Medline to file the appropriate claim with the carrier. Please check immediately at receipt of goods if the shipment is complete and undamaged.

Please record differences and damages on the delivery note and notify your Medline Customer Service within two days.

All returns require a Returned Goods Authorization (RGA). Goods returned without prior authorization will be subject to review and credit may be denied.

You may obtain an RGA by calling the Medline Customer Service. Please always specify the corresponding order or invoice number if you announce a complaint or return to our Customer Service. You will then receive the RGA on a Return Form with an assigned RGA Number and all relevant data, which is valid for 60 days after issuance.

Medline will arrange an up-lift of goods for you or will advise you the proper mode of transportation for the return shipment. Please affix the Return Form visible on the delivery.

Returns may be rejected due to the physical condition of the items received in our warehouse. When returning product that is not defective, damaged, or a Medline shipping error, the following terms and conditions apply: - Items must be received in unopened cases with original packaging in tact - It is not allowed to return used / contaminated items - Items not in salable condition due to improper strorage, spoilage, or damaged packaging are not returnable - Expired items or a shelf life of less than two months from the date received in our warehouse, may not be returned

Please return damaged products only if a special investigation is necessary or you have no possibility for a safe disposal.

Goods which are reported, due to a Medline error (e.g. wrong delivery, goods damaged), within 2 days of receipt will be collected by Medline free of charge with a credit issued.

Returns that are not caused by defect, damage or error will be subject to the following return and restocking amounts based on the date of the original invoice.

Return from Date of Invoice

0 – 30 days

31 – 60 days

61 – 90 days

Greater than 90 days

These fees will be deducted from the credit issued.

Returning Your Goods

If you choose to return any product(s) to us, you must do so within 14 days of notifying Nordic Care Services of cancellation.

Returned product(s) should be unused, as new and must be in the original undamaged packaging with all included literature.

You must take reasonable care of the product(s) while in your possession, and we reserve the right to reduce the value of the refund if returned goods show evidence of use beyond the handling necessary to see whether the goods are as expected.

Nordic Care Services are not responsible for any loss or damage to returned product(s) in transit. We recommend that you obtain and keep a certificate or proof of posting. If products returned directly by you are lost or damaged in transit, we reserve the right not to refund any amounts attributable to such loss or damage.

If you are returning items please notify us before return. You will be provided with a returns authorisation number. Any product(s) that are returned without a returns authorisation number may take longer to process.

Please include your returns authorisation number, original order number, your address, and a contact telephone number within the package of the returned item/s and the reason for returning the product(s) to:

Returns Department, Nordic Care Services Ltd, Unit 7 Tafarnaubach Industrial Estate, Tafarnaubach, Tredegar, Gwent NP22 3AA

Refunds

On receipt of the returned goods Nordic Care Services will reimburse you within 14 days. Any refunds given by us will be made to the debit/credit card account or PayPal Account (as applicable) provided when you placed your order.

Shipping charges will not be refunded except in the unlikely event of a faulty item being sent out by us, or the wrong item being received.

Refunds We recognise it is sometimes difficult to determine whether a particular product is suitable for the user’s needs until they have tried it. We therefore allow you 30 days to evaluate the product. If, at the end of this period, you find that the product is not suitable for the user, you may return it to us for a full refund. The goods must still be in saleable condition and in their original packaging. You are responsible for the return shipping costs but we will not charge an administration or re-stocking fee. We will process the refund within three working days of receipt, or contact you if we find the goods are not in saleable condition. The Consumer Contract Regulations apply to UK sales made over the internet, and our returns policy does not in any way affect your statutory rights. Returns Pretorian products are very reliable indeed, but if you should experience any problems, please contact us first, either by emailing sales@pretorianuk.com (preferred), or calling 01427 678990. We will initially try to diagnose the problem but if we are unable to get you going, we will give you instructions on how to go about returning it. We aim to return repaired items to you within one week, or contact you to let you know in the unlikely event that we are unable to.

RETURNS AND REFUNDS POLICY

We want you to be completely happy with your purchase. However if you are not satisfied, we are happy to replace or refund. Please see below for conditions: If you wish to return your item, it must be sent back at the same time on the delivery vehicle, and signed by the person who placed the order. Goods must be returned in their original condition or packaging. Once the product is received, a refund will be made. Special products that have been manufactured to your specification are non returnable.

DAMAGED GOODS

Products must be thoroughly checked and signed for by the customer on delivery. Any damage must be reported to delivery personnel and noted on the delivery note. Any damages reported after the goods have been signed for, will not be accepted.

FAULTY GOODS

In the unlikely event that your goods are faulty, please contact our Customer Service Team on 01606 593456 or sales@renraydirect.com

WARRANTY

5 year warranty: Bedroom Furniture / Chair frames / Display Furniture / Tables

3 year warranty: Profiling Beds / Overbed Tables

1 year warranty: Mattresses

COMPLAINTS

If you are not entirely satisfied with your goods or buying experience, please contact our Customer Service Team on 01606 593456 or sales@renraydirect.com

In the unusual event that your order arrives in a less than satisfactory condition, please contact us immediately by telephone so that we can take the matter up with our carrier and arrange for an exchange. We will then arrange replacement goods to be sent to you as soon as possible. If the box is damaged upon delivery, please ensure that you mark it as damaged when signing the delivery acceptance note.

You are entitled to return your goods within 28 days of dispatch for a credit/refund or exchange (We can only offer exchanges on goods that are the same price as the returned goods).

Returned goods must be:

-Returned within 28 days of the dispatch date – You must notify us of the return within 21 days of the dispatch date

- Unworn, unwashed and unaltered, in original packaging with labels attached

- Returns can take up to 10 working days to be processed, so if you need your exchange quickly, you can send your return back for a refund, and place a new order online for the size/style you need. The cost of your delivery charge will not be refunded.

If you requested an exchange: In stock items will be dispatched within 3 working days, out of stock items will be ordered from our supplier.

If you have received faulty goods/the wrong item - Any goods which are faulty due to a manufacturing fault can be returned to us for a refund or exchange, as per the usual return instructions

If the item’s fault has been caused by external factors, e.g. incorrectly washing/drying, this would not be eligible for a return.

Our return’s team will check the goods for the fault and contact you if there are any issues. If the fault is deemed to be a manufacturing fault we will refund/exchange as requested

Step 1 - Fill in the returns form found inside your parcel, you will need a GRN (Goods return number) – Please email info@workinstyle.com or call 0161 477 4438 to get your unique code

Step 2 - Put your goods and return form inside your return package (You can use the original packaging that your order was delivered in) and secure the parcel ready to be posted

Step 3 - Put your order number on the DPD return label and attach to the front of your parcel

Step 4 - Take your parcel to your nearest DPD collection point. You can find your nearest store here – www.dpd.co.uk/pickuplocator